CEOs – feeling a little out of control? IT seem like a black hole for funding, with limited impact? People misaligned on how to add customer and business value? Perhaps you’re tempted to rein in your spend on digital programs that seem stranded? We have a better answer for you: our Digital Transformation reset.
Digital Transformations can be beasts. They’re not fast, or easy, and can be expensive.
But to misquote Bob Marley, “to be amazing, it won't be easy…if it’s worth it, you won’t give up.”
The business benefits of digital are well documented – improved revenue and customer experience, smarter ways of working, greater operational efficiency, and so on. So too, unfortunately, there are common reasons why programs flounder. One of the most common that we see is where there is a disconnect between the ‘business’ and the ‘technology’ function. They struggle to speak the same language which can lead to unproductive dynamics such as “order giver-order taker”, or “we are the experts, you don’t understand this'' instead of moving together as one, using technology as the enabler to achieve business strategy.
An IDC analysis estimates that 70% of all digital transformation initiatives do not reach their goals. More than half (53 percent) of respondents in a PwC survey of largely Fortune 1000 companies said they had not yet realised substantial value from their cloud investments.
Our Digital Transformation reset, tailored to B2B or B2C organisations, helps clients needing to pause and take stock. It re-energises both program and people, and identifies a clear path forward to deliver business strategy through technology.
We follow a three-step process – Diagnose, Design and Deliver. We diagnose key issues (approx 8 weeks), collaboratively design optimal solutions (2-3 months) while socialising the path forward and deliver the required changes (12-36 months).
This Diagnose-Design-Deliver approach is centred around our core belief that technology itself doesn't solve all problems. Where ‘human meets digital’ does. That is to say, technology should never be viewed in isolation but be in service to people, applied through experience and technique. At PwC, we have established an ecosystem of the world’s leading technology specialists to bring a tech-informed perspective to your digital transformation.
Our community of solvers includes designers, platform engineers, data scientists, strategists, consultants and accountants – who combine human ingenuity, experience and technology innovation to deliver sustained outcomes and build trust.
This tried and tested process, underpinned by PwC’s Assurance capabilities, has seen transformative results. One B2B organisation, five years into their digitisation journey, and nearly a billion dollars spent, had little to show for it. We were able to reset their digitisation journey. Today, this organisation uses digital to deliver its business strategy, and the people in the driver’s seat have shared how it “feels completely different – finally we are seeing impact.”
The pace of digital change in the last couple of years has been extraordinary. Yet, it is also true that it will keep accelerating. If you would like to accelerate your digital transformation, our reset can help focus your effort in the right places, and deliver strategic business outcomes powered by digital.
