Technology is continually evolving and new innovations are transforming the way customers interact with businesses and consume products and services.
Customers expect always-on, real-time service, and increasing shareholder demands, low-growth environments and growing input costs are common themes across virtually every sector. As a result, there is enormous pressure to improve operational capabilities while reducing cost.
The main strategies that have been tried include:
The different options for automating operational processes need to be considered based on an assessment of the business needs and the operating environment. Automation tools range from simple applications used to automate minor processes (basic scripting) to tools applying artificial intelligence (cognitive decision management) to manage processing, with Robotic Process Automation (RPA) tools in the middle of the spectrum providing broad business application (enhanced digitisation).
RPA should be considered in conjunction with, or as an interim step towards, a range of other digitisation options, as part of a broader digitisation strategy.
Find out more by downloading a copy of our latest report ‘RPA and your digitisation strategy’.
Playback of this video is not currently available
Accelerating benefits and outcomes through Robotic Process Automation
While Robotic Process Automation adoption is still at an early stage, a combination of local implementations and sharing of IP internationally have busted several RPA myths. A collection of organisations involved in RPA have identified these 10 lessons.
read the articleThe benefits from a cost perspective are clear and often form the major driver for the initial adoption of RPA – but what about the risks? Explore further by downloading a copy of our recent report.
view report hereHow do you manage the people and change aspects of implementing Robotic Process Automation (RPA) in the workforce? Download a copy of our report to find out more.
view report hereThe benefits from a cost perspective are clear and often form the major driver for the initial adoption of RPA – but what about the risks? Read our report to find out more.
view report here© 2017 - 2024 PwC. All rights reserved. PwC refers to the PwC network and/or one or more of its member firms, each of which is a separate legal entity. Please see www.pwc.com/structure for further details. Liability limited by a scheme approved under Professional Standards Legislation.