As regulations take shape, Australia’s payment service providers should prepare now

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  • March 12, 2024
By Noel Williams, Jonathan Gerace, Damien Lee, Lucy Dickens

What can payment service providers (PSPs) do to ready themselves for Australia’s new regulatory landscape? The answer is plenty. In fact, the sooner you consider the strategic, structural, and operational implications – the better. In this article, we highlight some changes to watch out for, and we consider how best to prepare.

In the coming months, Treasury will put the finishing touches on the regulatory overhaul of Australia’s payments system. While the second consultation has only recently closed, and primary legislation is yet to be enacted, a broad picture has already emerged of how the new landscape will look. 

Payment service providers (PSPs) have the opportunity to prepare now and implement orderly, staged changes to their businesses. In doing so, they will avoid the risks, costs, and inconvenience of scrambling towards a last-minute overhaul.

The new regulatory regime will provide clarity and common standards, leveling the playing field for PSPs in Australia. Compliance will help PSPs to build and reinforce trust – demonstrating to customers that their money is in safe, capable hands. So, there’s plenty of incentive to make some early headway.

In this article, we summarise the direction the legislation is headed, describe some likely requirements and implications for PSPs, and suggest some pertinent questions for leaders to ask now about their strategy, structure and operations.

How the regulatory landscape is shifting

The regulatory landscape is shifting as the definition of a “financial product” will expand to include many critical functions within the payments ecosystem. Some of the entities performing these critical payment functions may already have an Australian Financial Services Licence (AFSL) and a mature risk and compliance function. For others, this may be a dramatic change, requiring a shift in operational focus, towards adeptly managing their regulatory risk in the new landscape.

Broadly speaking, Treasury’s changes will target three types of risk: financial, operational, and misconduct. The intention is to introduce primary legislation in 2024 with more detailed regulations to follow, including consultations on a mandatory ePayments code, common access requirements, and mandatory technical standards. It is proposed that:

  • Designated PSPs will be subject to prudential regulation by APRA, who will focus on major stored value facilities. Common access requirements will be developed for payments clearing and settlement.
  • ASIC will monitor all PSPs that perform a payment function to ensure each one has an AFSL. Meanwhile, stored value will be regulated under the client money regime (as defined within the Corporations Act 2001). 
  • The RBA will authorise an industry body to implement technical standards. Compliance with these standards will likely be a condition on every PSP’s AFSL.

Notable new requirements and implications for PSPs

While primary legislation has not yet been passed, enough is known about the legislation for PSPs to prepare themselves for many upcoming requirements.

Entities that will experience the biggest operational change

  1. Entities not currently regulated by APRA or ASIC
    These entities will need to start preparing quickly in order to ensure that they can continue their service and product offerings. This includes being ready to and applying for an AFSL, and applying a whole suite of regulatory obligations, summarised below.
  2. Entities currently regulated by ASIC that may now be regulated by APRA
    Prudential regulation under APRA for Stored Value Facilities over $100m comes with substantially more stringent requirements than under the AFSL regime, that entities will need to prepare for well in advance.

    The latest consultation suggests that the existing exemption for products such as gift cards and loyalty schemes would be narrowed to only apply to “closed-loop” type systems, where the points or stored value can only be used to purchase products and services from the issuer, or its affiliates. Conversely, gift cards that could be used to purchase a broad range of products and services or for online marketplaces, would not be exempt and may fall under the definition of “stored value” for regulatory purposes. These products may be regulated by APRA, if over $100m in stored value, or under the AFSL as client money if below $100m in stored value.

Likely compliance requirements include:

  • PSPs will need to obtain necessary licences to cover their full product suites. Regulators will receive a high volume of licence applications once the primary legislation takes effect, so we recommend PSPs prepare to lodge their applications sooner rather than later.

  • Some PSPs will need to demonstrate how client money is managed separately from their own funds. Rigorous assurance requirements will be applied, so PSPs will need robust monitoring and control processes that are able to be evidenced.

  • PSPs will need to meet base level financial requirements for positive liquidity and net asset ratios at a legal entity level and some are expected to be subject to additional financial requirements, which may be a new consideration for some global groups (who will need to bring the Australian regulations under their treasury management) and for local organisations that didn’t previously consider themselves to be financial services companies. For these entities structural changes might be considered, such as creating a new separate legal entity to fulfil regulatory obligations).

Likely financial reporting requirements include: 

  • Holders of an AFSL need to prepare full general-purpose financial statements, which would need to be submitted four months after year-end. For many PSPs that have not prepared general purpose accounts in the past, this may result in a significant increase in financial disclosures required. 

  • PSPs will need an adequate control framework to ensure compliance with technical standards, with monitoring mechanisms in place to detect any breaches. Auditors would be required to report any identified breaches to ASIC.

As well as regulatory requirements, PSPs can also get a head start on assessing the likely tax implications of Treasury’s changes – then updating systems and processes accordingly. Some PSPs may be reclassified in the regulatory framework, altering their GST treatment. PSPs need to keep a close eye on the unfolding consultation, while assessing how these changes might impact their costs and pricing.

Other impacts

Initially the licensing framework may be perceived as increasing the barriers to entry in the Australian market. However, for many incumbents, they already meet or exceed the proposed regulatory oversight. Having clarity on the regulatory framework and licensing may increase competitive pressures as entrants have a defined pathway. Additionally, some incumbents may find they have lower obligation requirements under this framework. Any relaxing of obligations and related controls should be considered carefully by organisations in terms of risk management.

Where to focus attention

The regulatory changes we’ve just described are prompting PSPs to consider the strategic, structural and operational implications. Leaders should take into account where they want their business to be in future (3-5 years from now) and think about what regulatory requirements would be required to meet their long-term goals. For example, if you intend to offer new services or expand products, it’s important to understand what licences will be required, and what the conditions are to secure and maintain those.

Having considered strategic implications, some PSPs may then consider structuring regulated activities into a separate legal entity. They might also begin securing the right skills and people (whether offshore or local) to build compliance functions that will be fit for the future. The closer we get to the new regulatory regime, the more employers will be competing for such talent. So, there’s no time to lose.

Quickfire checklist of questions PSPs can ask

In summary, the shape of upcoming regulations is becoming clearer and proactive PSPs have everything to gain from assessing their state of readiness and then preparing ahead of time. Some pertinent questions that leaders can ask themselves and their colleagues include: 

  1. What compliance obligations will be required for us to deliver on our business strategy in the coming years?

  2. Do we have the optimal business structure and legal entity set up?

  3. Are we equipped to achieve, maintain and monitor compliance under the new regime? Do we have the necessary people, skills, systems, and processes? 

  4. Do we have outsourced service providers? Will they be able to comply with the regulations? (For example, how do they handle client monies, bank account setups, etc?)

  5. What will it cost for us to comply? On the flipside, how might these regulations and licences enable us to pursue new products or revenue streams?

Stay tuned

In the coming months, our next article in this Hot Topic series will explore future business models for PSPs. We’ll look at the pressures and opportunities that will shape Australia’s payments landscape and consider how PSPs might prepare and recalibrate to thrive in the years ahead.

Contact us

Noel Williams

Noel Williams

Partner, FS Emerging Technologies Leader, PwC Australia

Tel: +61 416 661 332

Jonathan Gerace

Jonathan Gerace

Partner, PwC Australia

Tel: +61 403 666 646

Damien Lee

Damien Lee

Partner, PwC Australia

Tel: +61 411 429 489

Lucy Dickens

Lucy Dickens

Senior Manager, PwC Australia

Tel: +61 417 234 570

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Barry Trubridge

Barry Trubridge

Partner, Customer Transformation and Financial Services Industry Lead, PwC Australia

Tel: +61 409 564 548

Craig Cummins

Craig Cummins

Superannuation and Asset Management Leader, PwC Australia

Tel: +61 2 8266 7937

Noel Williams

Noel Williams

Partner, FS Emerging Technologies Leader, PwC Australia

Tel: +61 416 661 332

Sam Garland

Sam Garland

Banking and Capital Markets Leader, PwC Australia

Tel: +61 3 8603 0639

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