Enterprise data transformation program

Rebuilding the data core to drive business performance through data capabilities

Opportunity

The leading Australian financial services organisation had a clear vision to re-invent its business to be simple, client-focused and growth-oriented. Critical to enabling this vision was better managing and leveraging its enterprise-wide data, reporting, and analytics assets and capabilities.

The case for change was clear - they were not set up to respond quickly and adapt to change; data quality was poor; and processes and systems were inconsistent, inefficient and created outcomes that often did not measure up to customer expectations. 

The data landscape was highly complex and disparate, containing multiple data assets with overlapping data and capabilities - within technology and the business units. Multiple reporting tools were being used for the same reports across different parts of the organisation and manual manipulation and reconciliation of similar data sets was widespread.

Solution

Embarked on an enterprise-wide transformation program to rebuild its data core, uplift its data capabilities and leverage data as the basis for growth, operational efficiency, and risk management. As part of this:

• Drove C-suite executive ownership and leadership of the data transformation and its benefits

• Designed a transformation program roadmap to execute against

• Developed a fully costed data transformation business case for the transformation program

• Supported the establishment of a CDO (Chief Data Office)

• Developed an enterprise operating model for data, with specific focus on strategies and business processes covering functions within the CDO to support the future state operating environment (including Data Platforms, Data and Information Architecture, Reporting and Analytics, Information Management, and Data Governance)

• Developed a holistic change strategy for the enterprise-wide data, reporting and analytics uplift, including clear comms to push the change initiatives, vision and strategy through the business

• Developed a data literacy program including learning initiatives, training programs, and KPIs to uplift data capability across the organisation 

• Lead a reporting optimisation program to simplify the reporting landscape, reduce the cost and associated risk of reporting through standardisation and increased automation of delivery

• Designed a new data platform architecture and the associated cost and benefits modeling, and supported securing endorsement for the platform build

• Designed and built the new strategic cloud-based data and analytics platform and implemented
  a business unit data warehouse as the first tenant on the modernised platform

Industry:
Financial Services

Essential seven focus

Data strategy                                     

Data-driven culture                           

Data governance                               

Data and information management

Data platforms and technologies    

Reporting rationalism and uplift     

Cloud-based analytics